/* ==========================================================================
   SAV module — styles spécifiques (cohérents avec Tailwind du site principal)
   Doc : /docs/sav-design-system.md
   N'introduit AUCUNE couleur ni typo qui n'existe pas déjà côté tailwind.
   ========================================================================== */

:root {
  /* Brand */
  --sav-primary:        #ec1313; /* admin primary */
  --sav-primary-hover:  #b71c1c;
  --sav-dark:           #1a1a1a;
  --sav-white:          var(--sav-white);

  /* Slate scale (cohérent avec Tailwind slate-*) */
  --sav-slate-50:       var(--sav-slate-50);
  --sav-slate-100:      #f1f5f9;
  --sav-slate-200:      #e2e8f0;
  --sav-slate-300:      #cbd5e1;
  --sav-slate-400:      #94a3b8;
  --sav-slate-500:      #64748b;
  --sav-slate-600:      var(--sav-slate-600);
  --sav-slate-700:      var(--sav-slate-700);
  --sav-slate-800:      var(--sav-slate-800);
  --sav-slate-900:      var(--sav-slate-900);

  /* Border-light (Tailwind admin) */
  --sav-border-light:   var(--sav-border-light);

  /* Emerald (états done / succès) */
  --sav-emerald-100:    #d1fae5;
  --sav-emerald-300:    #6ee7b7;
  --sav-emerald-500:    #10b981;
  --sav-emerald-600:    #059669;
  --sav-emerald-700:    #047857;

  /* Couleurs sémantiques (timeline / canaux / pills) */
  --sav-blue-500:       #3b82f6;
  --sav-blue-100:       #dbeafe;
  --sav-blue-800:       #1e40af;
  --sav-blue-fallback:  #2563eb;
  --sav-amber-500:      #f59e0b;
  --sav-amber-600:      #d97706;
  --sav-amber-100:      #fef3c7;
  --sav-amber-200:      #fde68a;
  --sav-amber-50:       #fffbeb;
  --sav-amber-700:      #b45309;
  --sav-amber-800:      #92400e;
  --sav-violet-500:     #8b5cf6;
  --sav-orange-500:     #f97316;

  /* Success / Warn / Danger (tonal pairs) */
  --sav-success-50:     #ecfdf5;
  --sav-success-200:    #a7f3d0;
  --sav-success-800:    #065f46;
  --sav-danger-50:      #fef2f2;
  --sav-danger-100:     #fee2e2;
  --sav-danger-200:     #fecaca;
  --sav-danger-500:     #ef4444;
  --sav-danger-700:     #b91c1c;
  --sav-danger-800:     #991b1b;
  --sav-danger-tint:    #fff5f5;

  /* Aliases sémantiques */
  --sav-border:         var(--sav-slate-200);
  --sav-bg-subtle:      var(--sav-slate-100);
  --sav-text-muted:     var(--sav-slate-500);
  --sav-text-faint:     var(--sav-slate-400);
}

/* ---------- Stepper cycle SAV (fiche ticket) ---------- */

.sav-stepper {
  display: block;
  width: 100%;
  background: var(--sav-white);
  border-bottom: 1px solid var(--sav-slate-200); /* slate-200 */
  padding: 0.875rem 1.5rem;
  overflow-x: auto;
  -webkit-overflow-scrolling: touch;
}
@media (min-width: 1024px) {
  .sav-stepper { padding: 1rem 2.5rem; overflow-x: visible; }
}

/* Inline variant (inside briefing row) */
.sav-stepper--inline {
  background: transparent;
  border-bottom: none;
  padding: 0;
}
@media (min-width: 1024px) {
  .sav-stepper--inline { padding: 0; }
}

/* ── Briefing + Stepper side-by-side row ── */
.sav-briefing-row {
  display: flex;
  flex-direction: column;
  gap: 0.75rem;
}
@media (min-width: 1024px) {
  .sav-briefing-row {
    flex-direction: row;
    align-items: center;
    gap: 1rem;
  }
}
.sav-briefing-col {
  min-width: 0;
  flex: 1 1 55%;
}
.sav-briefing-sep {
  width: 1px;
  align-self: stretch;
  background: rgba(236, 19, 19, 0.15);
  flex-shrink: 0;
}
.sav-stepper-col {
  flex: 0 1 45%;
  min-width: 380px;
}
.sav-stepper__list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: flex;
  align-items: center;
  gap: 0.5rem;
  min-width: 640px;
}
@media (min-width: 1024px) {
  .sav-stepper__list { min-width: 0; }
}
.sav-stepper__step {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 0.375rem;
  flex: 0 0 auto;
  text-align: center;
  min-width: 72px;
}
.sav-stepper__bullet {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 32px;
  height: 32px;
  border-radius: 9999px;
  font-size: 0.8125rem;
  font-weight: 600;
  background: var(--sav-slate-100); /* slate-100 */
  color: var(--sav-slate-400);      /* slate-400 */
  transition: background-color 200ms ease, color 200ms ease, transform 200ms ease;
}
.sav-stepper__bullet svg { width: 18px; height: 18px; }
.sav-stepper__label {
  font-size: 0.6875rem;
  font-weight: 500;
  color: var(--sav-slate-500); /* slate-500 */
  line-height: 1.1;
  max-width: 88px;
}
.sav-stepper__step--done .sav-stepper__bullet {
  background: var(--sav-emerald-100); /* emerald-100 */
  color: var(--sav-emerald-700);      /* emerald-700 */
}
.sav-stepper__step--done .sav-stepper__label {
  color: var(--sav-emerald-700);
}
.sav-stepper__step--current .sav-stepper__bullet {
  background: var(--sav-primary); /* primary */
  color: var(--sav-white);
  transform: scale(1.06);
  box-shadow: 0 0 0 4px rgba(236, 19, 19, 0.12);
}
.sav-stepper__step--current .sav-stepper__label {
  color: var(--sav-dark);
  font-weight: 600;
}
.sav-stepper__step--todo .sav-stepper__bullet {
  background: var(--sav-slate-100);
  color: var(--sav-slate-400);
}
.sav-stepper__bar {
  flex: 1 1 auto;
  min-width: 24px;
  height: 2px;
  border-radius: 9999px;
  background: var(--sav-slate-200); /* slate-200 */
  transition: background-color 200ms ease;
}
.sav-stepper__bar--done { background: var(--sav-emerald-300); /* emerald-300 */ }
.sav-stepper__bar--todo { background: var(--sav-slate-200); }

/* ---------- Skeleton loaders (shimmer) ---------- */

.sav-skeleton {
  display: block;
  border-radius: 0.5rem;
  background: linear-gradient(90deg, var(--sav-slate-100) 0%, var(--sav-slate-200) 50%, var(--sav-slate-100) 100%);
  background-size: 200% 100%;
  animation: sav-skeleton-shimmer 1.5s ease-in-out infinite;
}
.sav-skeleton--text   { height: 0.75rem; }
.sav-skeleton--line   { height: 0.625rem; }
.sav-skeleton--title  { height: 0.875rem; }
.sav-skeleton--circle { border-radius: 9999px; }
.sav-skeleton--thumb  { aspect-ratio: 1 / 1; border-radius: 0.75rem; }
.sav-skeleton-card {
  border-radius: 1rem;
  padding: 1rem;
  background: var(--sav-white);
  border: 1px solid var(--sav-slate-200);
}
.sav-skeleton-card > .sav-skeleton { margin-bottom: 0.5rem; }
.sav-skeleton-card > .sav-skeleton:last-child { margin-bottom: 0; }
@keyframes sav-skeleton-shimmer {
  0%   { background-position: 200% 0; }
  100% { background-position: -200% 0; }
}
@media (prefers-reduced-motion: reduce) {
  .sav-skeleton { animation: none; }
}

/* ---------- Bottom sheet actions (mobile) ---------- */

/* < lg : wrapper devient un bottom sheet fixe */
.sav-bottom-actions {
  position: fixed;
  left: 0;
  right: 0;
  bottom: 0;
  z-index: 40;
  pointer-events: none; /* le wrapper ne capte pas les clics, seul btn + panel le font */
}
.sav-bottom-actions__btn {
  pointer-events: auto;
  position: relative;
  z-index: 2;
  display: flex;
  align-items: center;
  gap: 0.5rem;
  width: 100%;
  background: var(--sav-white);
  border-top: 1px solid var(--sav-slate-200);
  padding: 0.875rem 1rem;
  font-size: 0.875rem;
  font-weight: 600;
  color: var(--sav-dark);
  box-shadow: 0 -4px 12px rgba(15, 23, 42, 0.06);
}
.sav-bottom-actions__btn:active { background: var(--sav-slate-50); }
.sav-bottom-actions__chev {
  transition: transform 200ms ease;
}
.sav-bottom-actions.is-open .sav-bottom-actions__chev {
  transform: rotate(180deg);
}
.sav-bottom-actions__panel {
  pointer-events: auto;
  position: absolute;
  left: 0;
  right: 0;
  bottom: 100%;
  max-height: 70vh;
  overflow-y: auto;
  background: var(--sav-white);
  border-top: 1px solid var(--sav-slate-200);
  padding: 1rem;
  transform: translateY(110%);
  transition: transform 280ms cubic-bezier(0.2, 0.8, 0.2, 1);
  box-shadow: 0 -8px 24px rgba(15, 23, 42, 0.12);
}
.sav-bottom-actions.is-open .sav-bottom-actions__panel {
  transform: translateY(0);
}

/* ≥ lg : reset complet, l'aside redevient une colonne sticky */
@media (min-width: 1024px) {
  .sav-bottom-actions {
    position: static;
    pointer-events: auto;
  }
  .sav-bottom-actions__panel {
    position: static;
    transform: none;
    transition: none;
    max-height: none;
    overflow: visible;
    padding: 0;
    background: transparent;
    border-top: 0;
    box-shadow: none;
  }
}

/* ---------- Timeline verticale (suivi client) ---------- */

.sav-timeline {
  position: relative;
  padding-left: 1.75rem;
}
.sav-timeline::before {
  content: '';
  position: absolute;
  left: 0.6rem;
  top: 0.25rem;
  bottom: 0.25rem;
  width: 2px;
  background: var(--sav-border-light);
  border-radius: 2px;
}
.sav-timeline__item {
  position: relative;
  padding-bottom: 1.25rem;
}
.sav-timeline__item:last-child {
  padding-bottom: 0;
}
.sav-timeline__dot {
  position: absolute;
  left: -1.55rem;
  top: 0.25rem;
  width: 14px;
  height: 14px;
  border-radius: 9999px;
  background: var(--sav-border-light);
  border: 3px solid var(--sav-white);
  box-shadow: 0 0 0 1px var(--sav-border-light);
}
.sav-timeline__dot--fait {
  background: var(--sav-emerald-600); /* emerald-600 */
  box-shadow: 0 0 0 1px var(--sav-emerald-600);
}
.sav-timeline__dot--en_cours {
  background: var(--sav-primary);
  box-shadow: 0 0 0 1px var(--sav-primary);
  animation: sav-pulse 1.6s ease-in-out infinite;
}
.sav-timeline__dot--bloc {
  background: var(--sav-amber-600); /* amber-600 */
  box-shadow: 0 0 0 1px var(--sav-amber-600);
}

@keyframes sav-pulse {
  0%, 100% { transform: scale(1); opacity: 1; }
  50%      { transform: scale(1.18); opacity: 0.75; }
}

/* ---------- Timeline v2 (rail + badges 32x32 colorés) ---------- */

.sav-timeline--v2 {
  display: flex;
  flex-direction: column;
  gap: 0.375rem;
}

/* Ligne compacte (statut, doc, system) */
.sav-tl-compact {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  padding: 0.375rem 0.75rem;
  background: #f8fafc;
  border: 1px solid #e2e8f0;
  border-radius: 0.5rem;
  font-size: 0.8125rem;
  color: #475569;
}
.sav-tl-compact__icon { font-size: 16px !important; color: #64748b; flex-shrink: 0; }
.sav-tl-compact__text { flex: 1; min-width: 0; }
.sav-tl-time {
  font-size: 0.6875rem;
  color: #94a3b8;
  flex-shrink: 0;
  white-space: nowrap;
  margin-left: auto;
}
.sav-tl-statutpill {
  display: inline-block;
  padding: 0.125rem 0.5rem;
  border-radius: 9999px;
  background: #e2e8f0;
  color: #334155;
  font-size: 0.6875rem;
  font-weight: 600;
}
.sav-tl-statutpill--to { background: #dbeafe; color: #1e40af; }

/* ────────────── Communications : Chat redesign ────────────── */

/* Toolbar */
.sav-comm-toolbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 0.5rem 1rem;
  border-bottom: 1px solid #e2e8f0;
  background: #f8fafc;
}
.sav-comm-filter {
  display: inline-flex;
  align-items: center;
  gap: 0.25rem;
  padding: 0.25rem 0.625rem;
  border-radius: 0.5rem;
  font-size: 0.75rem;
  font-weight: 500;
  color: #64748b;
  background: transparent;
  border: 1px solid transparent;
  cursor: pointer;
  transition: all 0.15s;
}
.sav-comm-filter:hover { color: #1e293b; background: #fff; }
.sav-comm-filter.is-active {
  color: #1e293b;
  background: #fff;
  border-color: #e2e8f0;
  box-shadow: 0 1px 2px rgba(0,0,0,0.04);
}
.sav-comm-compose-btn {
  display: inline-flex;
  align-items: center;
  gap: 0.375rem;
  padding: 0.375rem 0.75rem;
  border-radius: 0.5rem;
  font-size: 0.75rem;
  font-weight: 600;
  color: #fff;
  background: var(--sav-primary, #3b82f6);
  border: none;
  cursor: pointer;
  transition: all 0.15s;
}
.sav-comm-compose-btn:hover { opacity: 0.9; }

/* Chat area */
.sav-chat-area {
  display: flex;
  flex-direction: column;
  gap: 0.25rem;
  padding: 1rem;
  flex: 1 1 auto;
  min-height: 200px;
  overflow-y: auto;
  background: #f8fafc;
}

/* System events — compact single line */
.sav-tl-compact[data-msg-type] {
  margin: 0 2rem;
}

/* Chat bubble — messages */
.sav-bubble {
  border-radius: 1.25rem;
  padding: 0.75rem 1rem;
  font-size: 0.8125rem;
  line-height: 1.5;
  position: relative;
  transition: box-shadow 0.15s;
}
.sav-bubble:hover { box-shadow: 0 2px 8px rgba(0,0,0,0.06); }

/* Client = left, blue */
.sav-bubble--client {
  background: #eff6ff;
  border: 1px solid #bfdbfe;
  border-bottom-left-radius: 0.25rem;
}
/* Admin = right, white */
.sav-bubble--admin {
  background: #fff;
  border: 1px solid #e2e8f0;
  border-bottom-right-radius: 0.25rem;
}
/* Internal note = right, amber tint */
.sav-bubble--intern {
  background: #fffbeb;
  border: 1px solid #fde68a;
  border-bottom-right-radius: 0.25rem;
  font-style: italic;
}

/* Inline attachments in chat bubbles */
.sav-bubble__attachments {
  display: flex;
  flex-wrap: wrap;
  gap: 0.375rem;
  margin-top: 0.5rem;
  padding-top: 0.5rem;
  border-top: 1px solid rgba(0,0,0,0.06);
}
.sav-bubble__pj {
  display: inline-flex;
  align-items: center;
  gap: 0.25rem;
  padding: 0.2rem 0.5rem;
  border-radius: 0.5rem;
  font-size: 0.6875rem;
  background: rgba(0,0,0,0.04);
  color: #3b82f6;
  text-decoration: none;
  border: 1px solid rgba(0,0,0,0.06);
  transition: background 0.15s;
}
.sav-bubble__pj:hover {
  background: rgba(59,130,246,0.1);
}

.sav-bubble__meta {
  display: flex;
  align-items: center;
  gap: 0.375rem;
  font-size: 0.6875rem;
  color: #94a3b8;
  margin-bottom: 0.25rem;
}
.sav-bubble__author {
  font-weight: 700;
  color: #475569;
}
.sav-bubble--client .sav-bubble__author { color: #1e40af; }
.sav-bubble__pill {
  display: inline-block;
  padding: 0.0625rem 0.375rem;
  border-radius: 9999px;
  font-size: 0.5625rem;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.03em;
  background: #e2e8f0;
  color: #475569;
}
.sav-bubble__pill--email    { background: #dbeafe; color: #1e40af; }
.sav-bubble__pill--whatsapp { background: #d1fae5; color: #065f46; }
.sav-bubble__pill--tel, .sav-bubble__pill--phone { background: #fef3c7; color: #92400e; }
.sav-bubble__pill--intern   { background: #fef3c7; color: #92400e; }

.sav-bubble__subject {
  font-weight: 600;
  color: #0f172a;
  font-size: 0.8125rem;
  margin-bottom: 0.125rem;
}
.sav-bubble__body {
  color: #1e293b;
  word-break: break-word;
}
.sav-bubble__body p { margin-bottom: 0.375rem; }
.sav-bubble__expand {
  font-size: 0.6875rem;
  color: #3b82f6;
  background: none;
  border: none;
  cursor: pointer;
  padding: 0.125rem 0;
  font-weight: 500;
}
.sav-bubble__expand:hover { text-decoration: underline; }
.sav-bubble__body--collapsed {
  max-height: 4.5em;
  overflow: hidden;
  position: relative;
}
.sav-bubble__body--collapsed::after {
  content: '';
  position: absolute;
  bottom: 0; left: 0; right: 0;
  height: 1.5em;
  background: linear-gradient(transparent, var(--fade-bg, #fff));
}
.sav-bubble--client .sav-bubble__body--collapsed::after { --fade-bg: #eff6ff; }
.sav-bubble--intern .sav-bubble__body--collapsed::after { --fade-bg: #fffbeb; }
.sav-bubble__actions {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  margin-top: 0.25rem;
  padding-top: 0.25rem;
}
.sav-bubble__reply {
  font-size: 0.6875rem;
  color: #64748b;
  background: transparent;
  border: none;
  cursor: pointer;
  padding: 0;
  display: inline-flex;
  align-items: center;
  gap: 0.25rem;
}
.sav-bubble__reply:hover { color: #3b82f6; }

/* Boutons admin Modifier / Supprimer dans la barre d'actions du message */
.sav-bubble__edit,
.sav-bubble__delete {
  font-size: 0.6875rem;
  color: #64748b;
  background: transparent;
  border: none;
  cursor: pointer;
  padding: 0;
  display: inline-flex;
  align-items: center;
  gap: 0.25rem;
}
.sav-bubble__edit:hover { color: #6366f1; }
.sav-bubble__delete:hover { color: #dc2626; }
.sav-bubble__edit[disabled],
.sav-bubble__delete[disabled] { opacity: 0.5; cursor: wait; }

/* Édition inline d'un message */
.sav-bubble__edit-form {
  margin-top: 0.5rem;
  display: flex;
  flex-direction: column;
  gap: 0.375rem;
}
.sav-bubble__edit-textarea {
  width: 100%;
  min-height: 80px;
  resize: vertical;
  padding: 0.5rem;
  font: inherit;
  font-size: 0.8125rem;
  line-height: 1.4;
  color: #1e293b;
  background: #fff;
  border: 1px solid #cbd5e1;
  border-radius: 0.375rem;
  outline: none;
}
.sav-bubble__edit-textarea:focus { border-color: #6366f1; box-shadow: 0 0 0 2px rgba(99,102,241,0.15); }
.sav-bubble__edit-actions {
  display: flex;
  justify-content: flex-end;
  gap: 0.375rem;
}
.sav-bubble__edit-cancel,
.sav-bubble__edit-save {
  font-size: 0.75rem;
  padding: 0.25rem 0.625rem;
  border-radius: 0.375rem;
  border: 1px solid transparent;
  cursor: pointer;
}
.sav-bubble__edit-cancel { color: #64748b; background: transparent; }
.sav-bubble__edit-cancel:hover { background: #f1f5f9; }
.sav-bubble__edit-save { color: #fff; background: #6366f1; }
.sav-bubble__edit-save:hover { background: #4f46e5; }
.sav-bubble__edit-save:disabled { opacity: 0.6; cursor: wait; }

/* Indicateur "(modifié)" dans la meta */
.sav-chat-meta__edited {
  font-style: italic;
  opacity: 0.8;
  cursor: help;
}

/* ── Chat redesign: rows with avatars ── */

.sav-chat-date {
  text-align: center;
  padding: 0.75rem 0;
}
.sav-chat-date span, .sav-chat-date {
  font-size: 0.6875rem;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  color: #94a3b8;
  background: #e2e8f0;
  display: inline-block;
  padding: 0.125rem 0.75rem;
  border-radius: 9999px;
}

.sav-chat-row {
  display: flex;
  align-items: flex-start;
  gap: 0.625rem;
  padding: 0.375rem 0;
}
.sav-chat-row--client {
  justify-content: flex-start;
}
.sav-chat-row--admin,
.sav-chat-row--intern {
  justify-content: flex-end;
}

.sav-chat-avatar {
  width: 36px;
  height: 36px;
  border-radius: 9999px;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  margin-top: 0.25rem;
}
.sav-chat-avatar .material-symbols-outlined {
  font-size: 18px;
  color: #fff;
}
.sav-chat-avatar--client {
  background: #3b82f6;
}
.sav-chat-avatar--admin {
  background: #ef4444;
}
.sav-chat-avatar--intern {
  background: #d97706;
}

.sav-chat-content {
  max-width: 75%;
  min-width: 0;
}

.sav-chat-meta {
  font-size: 0.6875rem;
  color: #94a3b8;
  margin-top: 0.25rem;
  padding: 0 0.25rem;
}
.sav-chat-meta--client {
  text-align: left;
}
.sav-chat-meta--admin {
  text-align: right;
  color: #ef4444;
}
.sav-chat-meta--intern {
  text-align: right;
  color: #d97706;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.03em;
}

/* Inline separator for system events in "Tout" mode */
.sav-chat-sep {
  display: flex;
  align-items: center;
  gap: 0.375rem;
  font-size: 0.6875rem;
  color: #94a3b8;
  padding: 0.125rem 0.5rem;
  margin: 0.125rem 1.5rem;
}
.sav-chat-sep::before,
.sav-chat-sep::after {
  content: '';
  flex: 1;
  height: 1px;
  background: #e2e8f0;
}
.sav-chat-sep span { flex-shrink: 0; }

/* Composer panel (sticky bottom) */
.sav-composer {
  border-top: 1px solid #e2e8f0;
  background: #fff;
  flex: 0 0 auto; /* prend sa hauteur naturelle, ne scroll pas — l'éditeur a son propre max-height */
}
.sav-composer__body {
  display: flex;
  flex-direction: column;
  gap: 0;
  padding: 0;
}
.sav-composer__topbar {
  display: flex;
  align-items: center;
  gap: 0.375rem;
  flex-wrap: nowrap;
  overflow-x: auto;
  padding: 0.375rem 0.75rem;
  border-bottom: 1px solid #f1f5f9;
  background: #f8fafc;
  scrollbar-width: none;
  -ms-overflow-style: none;
}
.sav-composer__topbar::-webkit-scrollbar { display: none; }
.sav-composer__subject {
  width: 100%;
  border: none;
  border-bottom: 1px solid #f1f5f9;
  padding: 0.5rem 0.75rem;
  font-size: 0.8125rem;
  color: #334155;
  outline: none;
  background: transparent;
}
.sav-composer__subject:focus { border-bottom-color: #dc2626; }
.sav-composer__subject.is-hidden { display: none; }
.sav-composer__editor {
  min-height: 60px;
  max-height: 150px;
  overflow-y: auto;
  padding: 0.625rem 0.75rem;
  font-size: 0.875rem;
  line-height: 1.5;
  color: #1e293b;
  outline: none;
}
.sav-composer__editor:empty::before {
  content: attr(data-placeholder);
  color: #94a3b8;
  pointer-events: none;
}
.sav-composer__preview {
  border-top: 1px solid #f1f5f9;
}
.sav-composer__bottombar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.5rem;
  padding: 0.375rem 0.75rem;
  border-top: 1px solid #f1f5f9;
  background: #fff;
}
.sav-composer__icon-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 1.75rem;
  height: 1.75rem;
  border-radius: 0.375rem;
  border: none;
  background: transparent;
  color: #64748b;
  cursor: pointer;
  transition: all 0.15s;
}
.sav-composer__icon-btn:hover { background: #f1f5f9; color: #1e293b; }
.sav-composer__icon-btn--amber { color: #92400e; }
.sav-composer__icon-btn--amber:hover { background: #fef3c7; }
.sav-composer__send-btn {
  display: inline-flex;
  align-items: center;
  gap: 0.375rem;
  padding: 0.375rem 1rem;
  border-radius: 0.5rem;
  border: none;
  background: #dc2626;
  color: #fff;
  font-size: 0.8125rem;
  font-weight: 600;
  cursor: pointer;
  transition: background 0.15s;
}
.sav-composer__send-btn:hover { background: #b91c1c; }
.sav-composer__send-more {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  padding: 0.375rem 0.25rem;
  border-radius: 0.5rem;
  border: none;
  background: #dc2626;
  color: #fff;
  cursor: pointer;
  transition: background 0.15s;
}
.sav-composer__send-more:hover { background: #b91c1c; }

/* Small template chips */
.sav-tpl-chip--sm {
  padding: 0.125rem 0.375rem !important;
  font-size: 0.625rem !important;
  gap: 0 !important;
  border: 1px solid #e2e8f0 !important;
  background: #fff !important;
  color: #64748b !important;
  border-radius: 1rem !important;
  white-space: nowrap;
  flex-shrink: 0;
}
.sav-tpl-chip--sm:hover {
  background: #f1f5f9 !important;
  color: #334155 !important;
}

/* Messages container reset */
#sav-messages { display: flex; flex-direction: column; gap: 0.25rem; }

/* Filter chips */
.sav-tl-chip {
  display: inline-flex;
  align-items: center;
  padding: 0.25rem 0.75rem;
  border-radius: 9999px;
  font-size: 0.75rem;
  font-weight: 500;
  border: 1px solid var(--sav-slate-200);
  background: var(--sav-white);
  color: var(--sav-slate-600);
  cursor: pointer;
  transition: all 0.15s;
}
.sav-tl-chip:hover { border-color: var(--sav-slate-300); color: var(--sav-slate-800); }
.sav-tl-chip.is-active {
  background: var(--sav-slate-800);
  color: var(--sav-white);
  border-color: var(--sav-slate-800);
}

/* ---------- Communications : pills canal + chips templates ---------- */

.sav-canal-pill {
  display: inline-flex;
  align-items: center;
  gap: 0.3rem;
  padding: 0.25rem 0.625rem;
  border-radius: 9999px;
  font-size: 0.6875rem;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.02em;
  border: 1.5px solid var(--sav-slate-200);
  background: var(--sav-white);
  color: var(--sav-slate-600);
  cursor: pointer;
  transition: all 0.15s;
}
.sav-canal-pill:hover { border-color: var(--sav-slate-300); }
.sav-canal-pill.is-active { color: var(--sav-white); }
.sav-canal-pill--email.is-active     { background: var(--sav-blue-500); border-color: var(--sav-blue-500); }
.sav-canal-pill--whatsapp.is-active  { background: var(--sav-emerald-500); border-color: var(--sav-emerald-500); }
.sav-canal-pill--tel.is-active       { background: var(--sav-slate-500); border-color: var(--sav-slate-500); }
.sav-canal-pill--interne.is-active   { background: var(--sav-amber-500); border-color: var(--sav-amber-500); }
.sav-canal-pill--inapp.is-active     { background: #6366f1; border-color: #6366f1; }

.sav-tpl-chip {
  display: inline-flex;
  align-items: center;
  gap: 0.35rem;
  padding: 0.3rem 0.7rem;
  border-radius: 9999px;
  font-size: 0.75rem;
  font-weight: 500;
  border: 1px solid var(--sav-slate-200);
  background: var(--sav-slate-50);
  color: var(--sav-slate-600);
  cursor: pointer;
  transition: all 0.15s;
}
.sav-tpl-chip:hover {
  background: var(--sav-white);
  border-color: var(--sav-slate-400);
  color: var(--sav-slate-800);
  transform: translateY(-1px);
}

/* ---------- Cartes messages par canal ---------- */

.sav-msg {
  position: relative;
  border-radius: 0.75rem;
  background: var(--sav-white);
  border: 1px solid var(--sav-slate-200);
  border-left-width: 4px;
  padding: 0.75rem 0.875rem;
  font-size: 0.875rem;
}
.sav-msg--email     { border-left-color: var(--sav-blue-500); background: var(--sav-white); }
.sav-msg--whatsapp  { border-left-color: var(--sav-emerald-500); background: var(--sav-success-50); }
.sav-msg--tel       { border-left-color: var(--sav-slate-500); background: var(--sav-white); }
.sav-msg--interne   { border-left-color: var(--sav-amber-500); background: var(--sav-amber-50); }
.sav-msg--client    { border-left-color: #2563eb; border-left-width: 4px; background: #eff6ff; }

.sav-msg__intlabel {
  display: inline-block;
  font-size: 0.625rem;
  font-weight: 700;
  letter-spacing: 0.04em;
  color: var(--sav-amber-700);
  background: var(--sav-amber-100);
  padding: 0.1rem 0.4rem;
  border-radius: 0.25rem;
  margin-bottom: 0.4rem;
}

.sav-msg__head {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  margin-bottom: 0.5rem;
  flex-wrap: wrap;
}
.sav-msg__avatar {
  width: 28px; height: 28px;
  border-radius: 9999px;
  display: inline-flex;
  align-items: center; justify-content: center;
  color: var(--sav-white);
  font-size: 0.6875rem;
  font-weight: 700;
  flex-shrink: 0;
}
.sav-msg__author { font-weight: 600; color: var(--sav-slate-800); }
.sav-msg__pill {
  display: inline-flex;
  align-items: center;
  padding: 0.1rem 0.5rem;
  border-radius: 9999px;
  font-size: 0.625rem;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.03em;
}
.sav-msg__pill--email     { background: var(--sav-blue-100); color: var(--sav-blue-800); }
.sav-msg__pill--whatsapp  { background: var(--sav-emerald-100); color: var(--sav-success-800); }
.sav-msg__pill--tel       { background: var(--sav-slate-200); color: var(--sav-slate-700); }
.sav-msg__pill--interne   { background: var(--sav-amber-200); color: var(--sav-amber-800); }

.sav-msg__date { margin-left: auto; font-size: 0.6875rem; color: var(--sav-slate-400); }
.sav-msg__body { color: var(--sav-slate-700); line-height: 1.45; }
.sav-msg__body p { margin: 0 0 0.4rem 0; }
.sav-msg__body blockquote {
  border-left: 3px solid var(--sav-slate-300);
  padding-left: 0.5rem;
  color: var(--sav-slate-500);
  font-style: italic;
  margin: 0.4rem 0;
}

.sav-msg__foot {
  display: flex;
  justify-content: flex-end;
  margin-top: 0.5rem;
}
.sav-msg__reply {
  font-size: 0.75rem;
  color: var(--sav-slate-500);
  padding: 0.2rem 0.6rem;
  border-radius: 0.4rem;
  border: 1px solid transparent;
}
.sav-msg__reply:hover { border-color: var(--sav-slate-300); color: var(--sav-slate-800); background: var(--sav-slate-50); }

/* ---------- Toggle switch ---------- */
.sav-switch {
  position: relative;
  display: inline-block;
  width: 40px;
  height: 22px;
  flex-shrink: 0;
}
.sav-switch input { opacity: 0; width: 0; height: 0; }
.sav-switch__slider {
  position: absolute;
  inset: 0;
  background: var(--sav-slate-300);
  border-radius: 9999px;
  transition: background 0.2s;
  cursor: pointer;
}
.sav-switch__slider::before {
  content: '';
  position: absolute;
  height: 16px; width: 16px;
  left: 3px; top: 3px;
  background: var(--sav-white);
  border-radius: 9999px;
  transition: transform 0.2s;
  box-shadow: 0 1px 3px rgba(0,0,0,0.15);
}
.sav-switch input:checked + .sav-switch__slider { background: var(--primary, var(--sav-primary)); }
.sav-switch input:checked + .sav-switch__slider::before { transform: translateX(18px); }

/* ---------- Badge SLA ---------- */

.sav-sla-badge {
  display: inline-flex;
  align-items: center;
  gap: 0.375rem;
  padding: 0.25rem 0.625rem;
  border-radius: 9999px;
  font-size: 0.75rem;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  border: 1px solid transparent;
}
.sav-sla-badge--ok {
  background: var(--sav-success-50);
  color: var(--sav-success-800);
  border-color: var(--sav-success-200);
}
.sav-sla-badge--warn {
  background: var(--sav-amber-50);
  color: var(--sav-amber-800);
  border-color: var(--sav-amber-200);
}
.sav-sla-badge--late {
  background: var(--sav-danger-50);
  color: var(--sav-danger-800);
  border-color: var(--sav-danger-200);
}

/* ---------- Carte de statut client (hero) ---------- */

.sav-status-card {
  background: var(--sav-white);
  border: 1px solid var(--sav-border-light);
  border-radius: 1rem;
  padding: 1.25rem;
  box-shadow: 0 25px 60px -15px rgba(0, 0, 0, 0.05),
              0 15px 30px -10px rgba(0, 0, 0, 0.03);
}
@media (min-width: 640px) {
  .sav-status-card { padding: 1.75rem; }
}

/* ---------- Drop-zone upload ---------- */

.sav-dropzone {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 0.5rem;
  padding: 1.25rem;
  min-height: 140px;
  border: 2px dashed var(--sav-slate-300); /* slate-300 */
  border-radius: 0.75rem;
  background: var(--sav-slate-50); /* slate-50 */
  color: var(--sav-slate-600);     /* slate-600 */
  text-align: center;
  cursor: pointer;
  transition: border-color 150ms, background-color 150ms;
}
.sav-dropzone:hover,
.sav-dropzone:focus-within {
  border-color: var(--sav-primary);
  background: var(--sav-danger-50);
}
.sav-dropzone--has-file {
  border-style: solid;
  border-color: var(--sav-emerald-600);
  background: var(--sav-success-50);
  color: var(--sav-success-800);
}

/* ---------- Toast ---------- */

.sav-toast-root {
  position: fixed;
  z-index: 80;
  left: 50%;
  bottom: 1rem;
  transform: translateX(-50%);
  display: flex;
  flex-direction: column;
  gap: 0.5rem;
  width: calc(100% - 2rem);
  max-width: 420px;
  pointer-events: none;
}
@media (min-width: 768px) {
  .sav-toast-root {
    left: auto;
    right: 1.5rem;
    bottom: 1.5rem;
    transform: none;
  }
}
.sav-toast {
  display: flex;
  align-items: flex-start;
  gap: 0.625rem;
  padding: 0.875rem 1rem;
  border-radius: 0.75rem;
  border: 1px solid transparent;
  box-shadow: 0 12px 30px -10px rgba(0, 0, 0, 0.18);
  font-size: 0.875rem;
  pointer-events: auto;
  opacity: 0;
  transform: translateY(0.5rem);
  transition: opacity 200ms ease, transform 200ms ease;
}
.sav-toast--visible {
  opacity: 1;
  transform: translateY(0);
}
.sav-toast--success {
  background: var(--sav-success-50);
  border-color: var(--sav-success-200);
  color: var(--sav-success-800);
}
.sav-toast--error {
  background: var(--sav-danger-50);
  border-color: var(--sav-danger-200);
  color: var(--sav-danger-800);
}

/* ---------- Étapes formulaire (visibilité) ---------- */

.sav-form-step { display: none; }
.sav-form-step--active { display: block; }

/* ---------- Focus visible global SAV ---------- */

.sav-module :focus-visible {
  outline: 2px solid var(--sav-primary);
  outline-offset: 2px;
  border-radius: 0.5rem;
}

/* ---------- Responsive sanity check (mobile-first) ---------- */
/* 360px : tout doit tenir, padding réduit */
@media (max-width: 380px) {
  .sav-stepper__step { font-size: 0.6875rem; }
  .sav-status-card { padding: 1rem; }
}

/* ====================================================================== */
/* === STEPPER v2 (style Stripe / Typeform) ============================ */
/* ====================================================================== */

.sav-stepper-v2 { width: 100%; }
.sav-stepper-v2__list {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  list-style: none;
  margin: 0; padding: 0;
  gap: 0;
}
.sav-stepper-v2__item {
  position: relative;
  flex: 1 1 0;
  text-align: center;
  min-width: 0;
}
.sav-stepper-v2__circle {
  position: relative;
  z-index: 2;
  display: inline-flex;
  align-items: center; justify-content: center;
  width: 36px; height: 36px;
  border-radius: 9999px;
  border: 2px solid var(--sav-slate-300);
  background: var(--sav-white);
  color: var(--sav-slate-500);
  font-weight: 700; font-size: 14px;
  cursor: default;
  transition: all .2s ease;
}
.sav-stepper-v2__check {
  display: none;
  font-size: 20px;
}
.sav-stepper-v2__num { display: inline; }
.sav-stepper-v2__bar {
  position: absolute;
  top: 17px; left: 50%; right: -50%;
  height: 3px;
  background: var(--sav-slate-200);
  z-index: 1;
}
.sav-stepper-v2__label {
  display: block;
  margin-top: 8px;
  font-size: 12px;
  color: var(--sav-slate-500);
  font-weight: 500;
}

/* États */
.sav-stepper-v2__item.is-current .sav-stepper-v2__circle {
  border-color: var(--sav-primary);
  background: var(--sav-primary);
  color: var(--sav-white);
  box-shadow: 0 0 0 4px rgba(236,19,19,0.18);
  animation: sav-stepper-pulse 1.6s ease-in-out infinite;
}
.sav-stepper-v2__item.is-current .sav-stepper-v2__label {
  color: var(--sav-primary);
  font-weight: 700;
}
.sav-stepper-v2__item.is-done .sav-stepper-v2__circle {
  border-color: var(--sav-primary);
  background: var(--sav-primary);
  color: var(--sav-white);
}
.sav-stepper-v2__item.is-done .sav-stepper-v2__num { display: none; }
.sav-stepper-v2__item.is-done .sav-stepper-v2__check { display: inline; }
.sav-stepper-v2__item.is-done .sav-stepper-v2__bar { background: var(--sav-primary); }
.sav-stepper-v2__item.is-clickable .sav-stepper-v2__circle { cursor: pointer; }
.sav-stepper-v2__item.is-clickable .sav-stepper-v2__circle:hover { transform: translateY(-1px); }

@keyframes sav-stepper-pulse {
  0%, 100% { box-shadow: 0 0 0 4px rgba(236,19,19,0.18); }
  50%      { box-shadow: 0 0 0 7px rgba(236,19,19,0.10); }
}

/* ====================================================================== */
/* === Validation inline =============================================== */
/* ====================================================================== */

.sav-input--invalid {
  border-color: var(--sav-danger-500) !important;
  background: var(--sav-danger-50);
}
.sav-input--valid {
  border-color: var(--sav-emerald-500) !important;
}
.sav-input--valid:not(textarea):not(select) {
  background-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 20 20' fill='%2310b981'><path d='M16.704 5.295a1 1 0 010 1.41l-7.5 7.5a1 1 0 01-1.41 0l-3.5-3.5a1 1 0 011.41-1.41L8.5 12.085l6.795-6.79a1 1 0 011.41 0z'/></svg>");
  background-repeat: no-repeat;
  background-position: right 12px center;
  background-size: 18px 18px;
  padding-right: 38px;
}
.sav-cta--disabled {
  opacity: 0.55;
  cursor: not-allowed;
}

/* ====================================================================== */
/* === Sélection commande (cards) ====================================== */
/* ====================================================================== */

.sav-order-card {
  display: grid;
  grid-template-columns: 18px 64px 1fr;
  gap: 12px;
  align-items: center;
  padding: 10px;
  border: 1px solid var(--sav-slate-300);
  border-radius: 14px;
  cursor: pointer;
  background: var(--sav-white);
  transition: all .15s ease;
}
.sav-order-card:hover { border-color: var(--sav-primary); box-shadow: 0 4px 14px rgba(0,0,0,.04); }
.sav-order-card:has(.sav-order-card__radio:checked) {
  border-color: var(--sav-primary);
  background: rgba(236,19,19,.05);
  box-shadow: 0 0 0 1px var(--sav-primary);
}
.sav-order-card__radio { accent-color: var(--sav-primary); width: 18px; height: 18px; }
.sav-order-card__thumb {
  width: 64px; height: 64px;
  object-fit: cover;
  border-radius: 10px;
  background: var(--sav-slate-100);
}
.sav-order-card__thumb--placeholder {
  display: flex; align-items: center; justify-content: center;
}
.sav-order-card__body { min-width: 0; }

/* ====================================================================== */
/* === Drag & drop fichiers ============================================ */
/* ====================================================================== */

.sav-drop {
  display: flex;
  flex-direction: column;
  align-items: center; justify-content: center;
  text-align: center;
  padding: 28px 16px;
  border: 2px dashed var(--sav-slate-300);
  border-radius: 16px;
  background: var(--sav-slate-50);
  cursor: pointer;
  transition: all .15s ease;
}
.sav-drop:hover { border-color: var(--sav-primary); background: var(--sav-danger-tint); }
.sav-drop.is-drop {
  border-color: var(--sav-primary);
  background: var(--sav-danger-100);
  transform: scale(1.01);
}
.sav-file-item {
  display: grid;
  grid-template-columns: 56px 1fr auto;
  gap: 12px;
  align-items: center;
  padding: 10px;
  border: 1px solid var(--sav-slate-200);
  border-radius: 12px;
  background: var(--sav-white);
}
.sav-file-item__thumb {
  width: 56px; height: 56px;
  border-radius: 8px;
  object-fit: cover;
  background: var(--sav-slate-100);
}
.sav-file-item__thumb--icon {
  display: flex; align-items: center; justify-content: center;
  color: var(--sav-slate-400);
}
.sav-file-item__body { min-width: 0; }
.sav-file-item__name { font-size: 13px; font-weight: 600; color: var(--sav-slate-900); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sav-file-item__meta { font-size: 11px; color: var(--sav-slate-500); }
.sav-file-item__progress { margin-top: 4px; height: 4px; background: var(--sav-slate-200); border-radius: 999px; overflow: hidden; }
.sav-file-item__bar { height: 100%; background: var(--sav-primary); width: 0%; transition: width .25s ease; }
.sav-file-item__actions { display: flex; flex-direction: column; gap: 4px; align-items: flex-end; }
.sav-file-item__kind {
  font-size: 11px; padding: 4px 6px;
  border: 1px solid var(--sav-slate-300); border-radius: 8px; background: var(--sav-white);
}
.sav-file-item__rm {
  width: 24px; height: 24px;
  border-radius: 999px;
  background: var(--sav-danger-100); color: var(--sav-danger-700);
  font-weight: 700; line-height: 1;
  border: none; cursor: pointer;
}

/* ====================================================================== */
/* === Codes OBD multi-tags ============================================ */
/* ====================================================================== */

.sav-tagbox {
  background: var(--sav-white);
  transition: border-color .15s ease;
}
.sav-tagbox:focus-within { border-color: var(--sav-primary); box-shadow: 0 0 0 3px rgba(236,19,19,.18); }
.sav-tag {
  display: inline-flex; align-items: center; gap: 4px;
  background: var(--sav-slate-900); color: var(--sav-white);
  font-family: ui-monospace, SFMono-Regular, Menlo, monospace;
  font-size: 12px; font-weight: 600;
  padding: 4px 8px; border-radius: 8px;
}
.sav-tag--bad { background: var(--sav-danger-700); }
.sav-tag__rm {
  background: transparent; border: none;
  color: var(--sav-white); font-size: 14px; line-height: 1;
  cursor: pointer; padding: 0 0 0 2px;
}
.sav-suggest {
  font-family: ui-monospace, SFMono-Regular, Menlo, monospace;
  font-size: 11px;
  background: var(--sav-slate-100); color: var(--sav-slate-600);
  border: 1px solid var(--sav-slate-300);
  border-radius: 6px; padding: 2px 6px; cursor: pointer;
}
.sav-suggest:hover { background: var(--sav-slate-200); }

/* ====================================================================== */
/* === Récapitulatif (étape 6) ========================================= */
/* ====================================================================== */

.sav-recap__section {
  border: 1px solid var(--sav-slate-200);
  border-radius: 14px;
  background: var(--sav-white);
  padding: 14px 16px;
}
.sav-recap__head {
  display: flex; align-items: center; justify-content: space-between;
  margin-bottom: 6px;
}
.sav-recap__head h3 { font-size: 14px; font-weight: 700; color: var(--sav-slate-900); margin: 0; }
.sav-recap__edit {
  font-size: 12px; font-weight: 600;
  color: var(--sav-primary); background: transparent; border: none; cursor: pointer; text-decoration: underline;
}
.sav-recap__body { font-size: 13px; color: var(--sav-slate-800); line-height: 1.5; }
.sav-recap__body > div { margin-top: 2px; }

.sav-recap__banner {
  display: flex; align-items: flex-start; gap: 10px;
  border-radius: 14px; padding: 14px 16px; margin-bottom: 12px;
  font-size: 13px; line-height: 1.5;
}
.sav-recap__banner .material-symbols-rounded { font-size: 22px; flex-shrink: 0; margin-top: 1px; }
.sav-recap__banner--ok {
  background: #ecfdf5; border: 1px solid #a7f3d0; color: #065f46;
}
.sav-recap__banner--ok .material-symbols-rounded { color: #059669; }
.sav-recap__banner--warn {
  background: #fffbeb; border: 1px solid #fcd34d; color: #78350f;
}
.sav-recap__banner--warn .material-symbols-rounded { color: #d97706; }
.sav-recap__jump {
  display: inline-block; background: rgba(255,255,255,0.7); border: 1px solid #fcd34d;
  color: #78350f; font-weight: 600; padding: 2px 8px; border-radius: 999px;
  font-size: 12px; cursor: pointer; margin: 2px 2px 0 0;
}
.sav-recap__jump:hover { background: #fff; border-color: #d97706; }

/* Auto-sélection de la commande unique */
.sav-order-card.is-auto-selected {
  border-color: #10b981 !important;
  box-shadow: 0 0 0 2px rgba(16,185,129,0.18);
}
.sav-auto-pick-note { display: inline-flex; }

/* ====================================================================== */
/* === Timeline client (mon-compte/sav) ================================ */
/* ====================================================================== */

.sav-client-timeline { position: relative; padding-left: 28px; }
.sav-client-timeline::before {
  content: ''; position: absolute; left: 12px; top: 0; bottom: 0;
  width: 2px; background: linear-gradient(to bottom, var(--sav-primary), var(--sav-slate-300));
}
.sav-client-timeline__item { position: relative; padding-bottom: 18px; }
.sav-client-timeline__dot {
  position: absolute; left: -22px; top: 4px;
  width: 14px; height: 14px; border-radius: 999px;
  background: var(--sav-primary); border: 3px solid var(--sav-white);
  box-shadow: 0 0 0 1px var(--sav-primary);
}
.sav-client-timeline__date { font-size: 11px; color: var(--sav-slate-500); }
.sav-client-timeline__msg { font-size: 14px; color: var(--sav-slate-900); margin-top: 2px; }

/* ====================================================================== */
/* === Onglets fiche admin ============================================ */
/* ====================================================================== */

.sav-tab {
  display: inline-flex; align-items: center; gap: 6px;
  padding: 8px 14px;
  border: none; background: transparent;
  color: var(--sav-slate-500);
  font-size: 13px; font-weight: 600;
  border-bottom: 2px solid transparent;
  cursor: pointer;
  transition: all .15s ease;
  white-space: nowrap;
}
.sav-tab:hover { color: var(--sav-slate-900); background: var(--sav-slate-50); }
.sav-tab.is-active {
  color: var(--sav-primary);
  border-bottom-color: var(--sav-primary);
}
.sav-tabpanel { animation: sav-fadein .2s ease; }
@keyframes sav-fadein { from { opacity: 0; transform: translateY(2px); } to { opacity: 1; transform: none; } }

/* Pulse row pour SLA dépassé / proche dépassement */
.sav-pulse-row {
  animation: sav-pulse-bg 2s ease-in-out infinite;
}
@keyframes sav-pulse-bg {
  0%, 100% { background: transparent; }
  50%      { background: rgba(239,68,68,.06); }
}

/* Teinte de fond pour lignes où le client a répondu (à traiter) */
.sav-row--client-replied {
  background: rgba(244, 63, 94, .04);
}
.sav-row--client-replied:hover {
  background: rgba(244, 63, 94, .09) !important;
}

/* Timeline dot variant auto */
.sav-timeline__dot--auto { background: var(--sav-orange-500) !important; }

/* contenteditable placeholder */
[contenteditable]:empty::before {
  content: attr(data-placeholder);
  color: var(--sav-slate-400);
  pointer-events: none;
}

/* ====================================================================== */
/* === Accessibilité (WCAG AA) ======================================== */
/* ====================================================================== */

/* Focus visible global module SAV — anneau rouge CPF */
.sav-module *:focus-visible,
.sav-module-admin *:focus-visible {
  outline: 2px solid var(--sav-primary);
  outline-offset: 2px;
  border-radius: 6px;
}

/* Skip link générique : invisible mais focusable */
.sr-only {
  position: absolute !important;
  width: 1px; height: 1px;
  padding: 0; margin: -1px;
  overflow: hidden; clip: rect(0,0,0,0);
  white-space: nowrap; border: 0;
}
.focus\:not-sr-only:focus {
  position: static !important;
  width: auto; height: auto; padding: inherit; margin: inherit;
  overflow: visible; clip: auto; white-space: normal;
}

/* Cible mobile minimale 44x44 (Apple HIG / WCAG 2.5.5) */
.sav-module button,
.sav-module a.btn {
  min-height: 36px;
}
.sav-module button.btn,
.sav-module a.btn {
  min-height: 44px;
}
/* Checkbox / radio : garder la taille native carrée/ronde, juste agrandir un peu */
.sav-module input[type="checkbox"],
.sav-module input[type="radio"] {
  width: 18px;
  height: 18px;
  min-height: 0;
  flex-shrink: 0;
}

/* Onglets fiche scrollables au mobile */
@media (max-width: 768px) {
  .sav-tab {
    flex-shrink: 0;
    font-size: 12px;
    padding: 8px 10px;
  }
  .sav-tabpanel { padding: 12px; }
  .sav-recap__section { padding: 10px 12px; }
}

/* Stepper v2 mobile : auto-hidden au profit de la barre linéaire (déjà dans EJS) */
@media (max-width: 640px) {
  .sav-stepper-v2 { display: none !important; }
}

/* ============================================================
   Stepper cycle SAV (page admin/sav/tickets/[id])
   ============================================================ */
.sav-stepper {
  background: var(--sav-white);
  border-bottom: 1px solid var(--sav-slate-200);
  padding: 14px 24px;
  overflow-x: auto;
  -webkit-overflow-scrolling: touch;
}
.sav-stepper__list {
  display: flex;
  align-items: center;
  gap: 0;
  list-style: none;
  margin: 0;
  padding: 0;
  min-width: max-content;
}
.sav-stepper__step {
  display: flex;
  align-items: center;
  gap: 8px;
  flex: 0 0 auto;
  font-size: 13px;
  font-weight: 500;
  white-space: nowrap;
}
.sav-stepper__bullet {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 28px;
  height: 28px;
  border-radius: 9999px;
  font-size: 12px;
  font-weight: 600;
  flex-shrink: 0;
}
.sav-stepper__bullet svg { width: 16px; height: 16px; }
.sav-stepper__label { font-size: 13px; }
.sav-stepper__bar {
  flex: 1 1 32px;
  min-width: 24px;
  height: 2px;
  margin: 0 10px;
  border-radius: 2px;
}

/* États */
.sav-stepper__step--done .sav-stepper__bullet {
  background: var(--sav-emerald-100);
  color: var(--sav-emerald-700);
}
.sav-stepper__step--done .sav-stepper__label { color: var(--sav-emerald-700); }
.sav-stepper__step--current .sav-stepper__bullet {
  background: var(--color-primary, var(--sav-blue-fallback));
  color: var(--sav-white);
  box-shadow: 0 0 0 4px rgba(37, 99, 235, 0.15);
}
.sav-stepper__step--current .sav-stepper__label {
  color: var(--sav-slate-900);
  font-weight: 600;
}
.sav-stepper__step--todo .sav-stepper__bullet {
  background: var(--sav-slate-100);
  color: var(--sav-slate-400);
}
.sav-stepper__step--todo .sav-stepper__label { color: var(--sav-slate-400); }

.sav-stepper__bar--done { background: var(--sav-emerald-500); }
.sav-stepper__bar--todo { background: var(--sav-slate-200); }

@media (min-width: 1024px) {
  .sav-stepper { padding: 16px 40px; }
  .sav-stepper__list { width: 100%; min-width: 0; }
  .sav-stepper__bar { flex: 1 1 auto; }
}

/* =====================================================================
   Tickets table — scroll horizontal + colonnes sticky (desktop/tablet)
   ===================================================================== */
.sav-table-scroll {
  overflow-x: auto;
  -webkit-overflow-scrolling: touch;
}
.sav-tickets-table {
  min-width: 980px;
  border-collapse: separate;
  border-spacing: 0;
}
.sav-tickets-table thead th,
.sav-tickets-table tbody td {
  background-clip: padding-box;
}
.sav-tickets-table thead th {
  position: sticky;
  top: 0;
  background: #f8fafc;
  z-index: 2;
}
/* Colonnes sticky : checkbox + N° à gauche, Statut + SLA à droite */
@media (min-width: 1024px) {
  .sav-tickets-table .sav-col-sticky-l {
    position: sticky; left: 0; background: #fff; z-index: 1;
  }
  .sav-tickets-table .sav-col-sticky-l2 {
    position: sticky; left: 40px; background: #fff; z-index: 1;
    box-shadow: 1px 0 0 #e2e8f0;
  }
  .sav-tickets-table .sav-col-sticky-r2 {
    position: sticky; right: 120px; background: #fff; z-index: 1;
  }
  .sav-tickets-table .sav-col-sticky-r {
    position: sticky; right: 0; background: #fff; z-index: 1;
    box-shadow: -1px 0 0 #e2e8f0;
  }
  .sav-tickets-table tr:hover .sav-col-sticky-l,
  .sav-tickets-table tr:hover .sav-col-sticky-l2,
  .sav-tickets-table tr:hover .sav-col-sticky-r,
  .sav-tickets-table tr:hover .sav-col-sticky-r2 { background: #f8fafc; }
  .sav-tickets-table thead th.sav-col-sticky-l,
  .sav-tickets-table thead th.sav-col-sticky-l2,
  .sav-tickets-table thead th.sav-col-sticky-r,
  .sav-tickets-table thead th.sav-col-sticky-r2 { background: #f8fafc; z-index: 3; }
}

/* Stepper : date sous chaque étape franchie */
.sav-stepper__date {
  display: block;
  font-size: 10px;
  color: var(--sav-slate-500, #64748b);
  margin-top: 2px;
  font-weight: 500;
}

/* Zone dangereuse collapsible */
.sav-danger-zone[aria-expanded="false"] + .sav-danger-zone-body { display: none; }

/* =====================================================================
   SLA objectives timeline
   ===================================================================== */
.sav-obj {
  border: 1px solid #e2e8f0;
  background: #fff;
  border-radius: 12px;
  padding: 10px 12px;
}
.sav-obj__head {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 12px;
  color: #334155;
  margin-bottom: 6px;
}
.sav-obj__label { font-weight: 600; flex: 1; }
.sav-obj__target {
  font-size: 10px;
  color: #64748b;
  background: #f1f5f9;
  padding: 1px 6px;
  border-radius: 9999px;
}
.sav-obj__bar {
  height: 6px;
  background: #e2e8f0;
  border-radius: 9999px;
  overflow: hidden;
}
.sav-obj__bar-fill {
  height: 100%;
  border-radius: 9999px;
  transition: width 0.3s ease;
}
.sav-obj__status {
  font-size: 11px;
  margin-top: 6px;
  font-weight: 600;
}
.sav-obj--ok   { border-color: #a7f3d0; background: #ecfdf5; }
.sav-obj--ok   .sav-obj__bar-fill { background: #10b981; }
.sav-obj--ok   .sav-obj__status { color: #065f46; }
.sav-obj--warn { border-color: #fde68a; background: #fffbeb; }
.sav-obj--warn .sav-obj__bar-fill { background: #f59e0b; }
.sav-obj--warn .sav-obj__status { color: #92400e; }
.sav-obj--late { border-color: #fecaca; background: #fef2f2; }
.sav-obj--late .sav-obj__bar-fill { background: #ef4444; }
.sav-obj--late .sav-obj__status { color: #991b1b; }

/* =====================================================================
   Filter pill (remplace checkbox brute)
   ===================================================================== */
.sav-filter-pill {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 8px 14px;
  border: 1px solid #cbd5e1;
  border-radius: 9999px;
  font-size: 13px;
  font-weight: 500;
  color: #475569;
  background: #fff;
  cursor: pointer;
  transition: all 0.15s ease;
  user-select: none;
}
.sav-filter-pill:hover { border-color: #94a3b8; background: #f8fafc; }
.sav-filter-pill:has(input:checked) {
  background: #ec1313;
  border-color: #ec1313;
  color: #fff;
}
.sav-filter-pill__dot {
  display: inline-block;
  width: 8px;
  height: 8px;
  border-radius: 9999px;
}
.sav-filter-pill__dot--late { background: #ef4444; box-shadow: 0 0 0 3px rgba(239,68,68,0.15); }
.sav-filter-pill:has(input:checked) .sav-filter-pill__dot--late {
  background: #fff; box-shadow: 0 0 0 3px rgba(255,255,255,0.3);
}

/* =====================================================================
   Diagnostic banc — stepper horizontal + inputs avec suffixe
   ===================================================================== */
.sav-diag-stepper {
  display: flex;
  gap: 8px;
  padding: 0;
  margin: 0 0 12px 0;
  list-style: none;
  flex-wrap: wrap;
}
.sav-diag-step-pill {
  flex: 1 1 0;
  min-width: 120px;
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 10px 12px;
  border: 1px solid #e2e8f0;
  background: #fff;
  border-radius: 10px;
  font-size: 12px;
  color: #94a3b8;
  font-weight: 600;
  transition: all 0.2s;
}
.sav-diag-step-pill__num {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 22px;
  height: 22px;
  border-radius: 9999px;
  background: #f1f5f9;
  color: #64748b;
  font-size: 11px;
  font-weight: 700;
  flex-shrink: 0;
}
.sav-diag-step-pill.is-done {
  border-color: #10b981;
  background: #ecfdf5;
  color: #065f46;
}
.sav-diag-step-pill.is-done .sav-diag-step-pill__num {
  background: #10b981;
  color: #fff;
}
.sav-diag-step-pill.is-current {
  border-color: #ec1313;
  background: #fff1f2;
  color: #881337;
  box-shadow: 0 0 0 3px rgba(236, 19, 19, 0.12);
}
.sav-diag-step-pill.is-current .sav-diag-step-pill__num {
  background: #ec1313;
  color: #fff;
}

/* Inputs avec suffixe d'unité inline */
.sav-input-wrap { position: relative; display: block; }
.sav-input-wrap .sav-input-suffix {
  position: absolute;
  right: 10px;
  top: 50%;
  transform: translateY(-50%);
  font-size: 11px;
  color: #94a3b8;
  pointer-events: none;
  background: #f8fafc;
  padding: 2px 6px;
  border-radius: 6px;
  font-weight: 600;
}
.sav-input.sav-input--warning,
.sav-input-wrap:has(.sav-input--warning) .sav-input {
  border-color: #f59e0b !important;
  background: #fffbeb;
}
.sav-field-hint {
  margin-top: 3px;
  font-size: 10px;
  color: #94a3b8;
}
.sav-field-error {
  margin-top: 3px;
  font-size: 11px;
  color: #b91c1c;
  font-weight: 600;
  display: flex;
  align-items: center;
  gap: 3px;
}
.sav-field-error::before {
  content: "⚠";
}

/* =====================================================================
   Mini KPIs en tête de liste SAV
   ===================================================================== */
.sav-mini-kpi {
  display: flex; align-items: center; gap: 10px;
  padding: 10px 12px;
  background: #fff;
  border: 1px solid #e2e8f0;
  border-radius: 12px;
  text-align: left;
  transition: all 0.15s;
  cursor: pointer;
}
.sav-mini-kpi:hover { border-color: #94a3b8; transform: translateY(-1px); }
.sav-mini-kpi__icon {
  display: inline-flex; align-items: center; justify-content: center;
  width: 32px; height: 32px; border-radius: 8px; flex-shrink: 0;
}
.sav-mini-kpi__value { font-size: 18px; font-weight: 700; color: #0f172a; line-height: 1.1; }
.sav-mini-kpi__label { font-size: 10px; text-transform: uppercase; color: #64748b; letter-spacing: 0.03em; }
.sav-mini-kpi--danger .sav-mini-kpi__value { color: #b91c1c; }

/* =====================================================================
   Multi-select dropdown custom
   ===================================================================== */
.sav-multiselect { position: relative; }
.sav-multiselect__btn {
  display: flex; align-items: center; gap: 6px;
  width: 100%; padding: 8px 12px;
  border: 1px solid #cbd5e1;
  border-radius: 12px;
  background: #fff;
  font-size: 13px;
  color: #475569;
  font-weight: 500;
  text-align: left;
  cursor: pointer;
  transition: border-color 0.15s;
}
.sav-multiselect__btn:hover { border-color: #94a3b8; }
.sav-multiselect[aria-expanded="true"] .sav-multiselect__btn,
.sav-multiselect__btn[aria-expanded="true"] { border-color: #ec1313; box-shadow: 0 0 0 3px rgba(236,19,19,0.1); }
.sav-multiselect__label { flex: 1; }
.sav-multiselect__count {
  background: #ec1313; color: #fff; font-size: 10px;
  padding: 1px 7px; border-radius: 9999px; font-weight: 700;
}
.sav-multiselect__dropdown {
  position: absolute;
  top: calc(100% + 4px);
  left: 0; right: 0;
  z-index: 40;
  max-height: 300px;
  overflow-y: auto;
  background: #fff;
  border: 1px solid #e2e8f0;
  border-radius: 12px;
  box-shadow: 0 10px 25px -5px rgba(0,0,0,0.1);
  padding: 6px;
}
.sav-multiselect__option {
  display: flex; align-items: center; gap: 8px;
  padding: 7px 10px;
  font-size: 13px;
  color: #334155;
  cursor: pointer;
  border-radius: 8px;
}
.sav-multiselect__option:hover { background: #f8fafc; }
.sav-multiselect__option input { flex-shrink: 0; }

/* Templates personnels (favoris agent) */
.sav-tpl-chip--perso {
  border-color: #fcd34d;
  background: #fffbeb;
  color: #92400e;
  position: relative;
  padding-right: 22px;
}
.sav-tpl-chip--perso:hover { border-color: #f59e0b; }
.sav-tpl-del {
  position: absolute;
  right: 4px; top: 50%;
  transform: translateY(-50%);
  width: 16px; height: 16px;
  border-radius: 9999px;
  background: rgba(0,0,0,0.05);
  color: #92400e;
  font-size: 14px;
  line-height: 14px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
}
.sav-tpl-del:hover { background: #f59e0b; color: #fff; }

/* Modèles d'équipe (texte + pièces jointes) */
.sav-tpl-chip--shared {
  border-color: #93c5fd;
  background: #eff6ff;
  color: #1e40af;
  position: relative;
  padding-right: 22px;
  cursor: pointer;
}
.sav-tpl-chip--shared:hover { border-color: #3b82f6; }
.sav-tpl-chip--shared .sav-tpl-del { color: #1e40af; }
.sav-tpl-chip--shared .sav-tpl-del:hover { background: #3b82f6; color: #fff; }

/* ====================================================================== */
/* === Sous-sections (split visuel d'étape) ============================ */
/* ====================================================================== */
.sav-substep {
  border: 1px solid var(--sav-slate-200);
  border-radius: 0.875rem;
  padding: 1rem 1rem 1.125rem;
  background: #fcfcfd;
}
.sav-substep + .sav-substep { margin-top: 1rem; }
.sav-substep__header {
  display: flex;
  align-items: flex-start;
  gap: 0.75rem;
  margin-bottom: 1rem;
  padding-bottom: 0.875rem;
  border-bottom: 1px dashed var(--sav-slate-200);
}
.sav-substep__badge {
  flex-shrink: 0;
  width: 28px; height: 28px;
  display: inline-flex; align-items: center; justify-content: center;
  border-radius: 9999px;
  background: var(--sav-primary);
  color: #fff;
  font-size: 13px;
  font-weight: 700;
  letter-spacing: 0.5px;
}
.sav-substep__title {
  font-size: 0.9375rem;
  font-weight: 600;
  color: var(--sav-dark);
  line-height: 1.25;
}
.sav-substep__hint {
  font-size: 0.75rem;
  color: var(--sav-slate-500);
  margin-top: 2px;
  line-height: 1.4;
}
.sav-substep .grid { margin-bottom: 1rem; }
.sav-substep .grid:last-child,
.sav-substep > *:last-child { margin-bottom: 0; }

/* Autosave indicator */
#sav-autosave { transition: opacity 300ms ease; }

/* ====================================================================== */
/* === MOBILE UX OPTIMISATIONS (≤ 768px) ================================ */
/* ====================================================================== */
@media (max-width: 768px) {
  /* Empêche le zoom iOS sur focus input (font-size ≥ 16px) */
  .sav-module input,
  .sav-module select,
  .sav-module textarea {
    font-size: 16px !important;
  }
  /* Tap targets ≥ 44px */
  .sav-module button,
  .sav-module .sav-cta,
  .sav-module a.sav-cta,
  .sav-module input[type="submit"] {
    min-height: 48px;
  }
  /* Padding plus généreux sur cartes */
  .sav-status-card { padding: 1rem; border-radius: 0.875rem; }
  /* Stepper compact : on cache les labels, on garde les ronds */
  .sav-stepper-v2__label { display: none; }
  .sav-stepper-v2__circle { width: 30px; height: 30px; font-size: 12px; }
  .sav-stepper-v2__bar { top: 14px; }
  .sav-stepper { padding: 0.625rem 1rem; }
  /* Titres plus mesurés */
  .sav-module h1 { font-size: 1.5rem; line-height: 1.2; }
  .sav-module h2 { font-size: 1.125rem; }
  /* Drop-zone fichiers plus petite */
  .sav-dropzone, .sav-drop { min-height: 110px; padding: 0.875rem; }
  /* Cartes motif : icône plus petite, full bleed */
  .sav-module .grid > a {
    padding: 0.875rem;
  }
  /* Boutons radio/checkbox pleine largeur tap target */
  .sav-module label.flex {
    padding: 0.25rem 0;
  }
  /* Sticky CTA bar pour le formulaire court */
  .sav-sticky-cta {
    position: sticky;
    bottom: 0;
    left: 0; right: 0;
    background: linear-gradient(to top, #fff 70%, rgba(255,255,255,0));
    padding: 0.75rem 0 0.5rem;
    margin: 0 -1rem;
    padding-left: 1rem; padding-right: 1rem;
    z-index: 20;
  }
  /* File input natif lisible */
  .sav-module input[type="file"] {
    width: 100%;
    padding: 0.5rem 0;
  }
  /* Espaces verticaux resserrés */
  .sav-module main .py-8 { padding-top: 1.25rem; padding-bottom: 1.25rem; }
  /* Mini-checklist docs : 1 col sur mobile, plus respirante */
  #sav-docs-checklist { grid-template-columns: 1fr !important; }
  /* Liste fichiers : labels et selects empilés */
  .sav-file-item { flex-wrap: wrap; }
}

/* Très petits écrans (iPhone SE etc.) */
@media (max-width: 380px) {
  .sav-stepper-v2__circle { width: 26px; height: 26px; font-size: 11px; }
  .sav-stepper-v2__bar { top: 12px; }
  .sav-module h1 { font-size: 1.375rem; }
}

/* ====================================================================== */
/* === POLISH v3 — finition globale wizard SAV ========================== */
/* ====================================================================== */

/* Background : dégradé doux + halo subtil derrière le hero (uniquement sur main) */
main.sav-module {
  background:
    radial-gradient(ellipse 800px 400px at 50% -100px, rgba(236,19,19,0.06), transparent 60%),
    linear-gradient(180deg, #fafbfc 0%, #f4f6fa 100%) !important;
}

/* Container un peu plus large, plus de respiration verticale */
.sav-module .max-w-2xl { max-width: 720px; }

/* Hero header — icône plus généreuse, halo, typo premium */
.sav-module main > div > header {
  margin-bottom: 2rem;
}
.sav-module main > div > header > div:first-child {
  width: 64px;
  height: 64px;
  border-radius: 20px;
  background: linear-gradient(135deg, rgba(236,19,19,0.12), rgba(236,19,19,0.04));
  box-shadow:
    0 10px 30px -10px rgba(236,19,19,0.25),
    inset 0 0 0 1px rgba(236,19,19,0.15);
  margin-bottom: 1rem;
}
.sav-module main > div > header > div:first-child .material-symbols-rounded {
  font-size: 36px !important;
}
.sav-module main > div > header h1 {
  font-size: 2rem;
  font-weight: 800;
  letter-spacing: -0.025em;
  color: #0f172a;
}
@media (min-width: 640px) {
  .sav-module main > div > header h1 { font-size: 2.5rem; }
}
.sav-module main > div > header p {
  font-size: 1rem;
  color: #64748b;
  margin-top: 0.5rem;
  max-width: 520px;
  margin-left: auto;
  margin-right: auto;
}

/* Stepper v2 — plus généreux, plus moderne */
.sav-stepper-v2 { padding: 0 0.5rem; margin-bottom: 1.25rem; }
.sav-stepper-v2__circle {
  width: 40px !important;
  height: 40px !important;
  font-size: 15px !important;
  border-width: 2px;
  background: #fff;
  box-shadow: 0 1px 2px rgba(0,0,0,0.04);
}
.sav-stepper-v2__bar {
  top: 19px !important;
  height: 2px !important;
  background: linear-gradient(90deg, #e2e8f0, #f1f5f9);
}
.sav-stepper-v2__item.is-done .sav-stepper-v2__bar {
  background: linear-gradient(90deg, var(--sav-primary), #f87171) !important;
}
.sav-stepper-v2__item.is-current .sav-stepper-v2__circle {
  box-shadow:
    0 0 0 5px rgba(236,19,19,0.15),
    0 8px 24px -8px rgba(236,19,19,0.5) !important;
  transform: scale(1.05);
}
.sav-stepper-v2__label {
  font-size: 11px !important;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  font-weight: 600 !important;
  margin-top: 10px !important;
}

/* Bandeau confiance — pills élégantes */
.sav-module .flex.items-center.justify-between.gap-2.mb-4.text-\[11px\] {
  padding: 0.75rem 1rem;
  background: #fff;
  border: 1px solid #e2e8f0;
  border-radius: 12px;
  box-shadow: 0 1px 2px rgba(0,0,0,0.03);
}

/* Cards — plus douces, plus généreuses, premium */
.sav-status-card {
  border-radius: 1.25rem !important;
  border: 1px solid rgba(226,232,240,0.7) !important;
  box-shadow:
    0 1px 2px rgba(15,23,42,0.04),
    0 8px 24px -12px rgba(15,23,42,0.08) !important;
  padding: 1.5rem !important;
}
@media (min-width: 640px) {
  .sav-status-card { padding: 2rem !important; }
}
.sav-status-card h2 {
  font-size: 1.25rem !important;
  font-weight: 700 !important;
  letter-spacing: -0.015em;
  color: #0f172a;
  margin-bottom: 0.375rem !important;
}

/* Inputs — plus polis, focus halo doux */
.sav-input {
  border-width: 1.5px !important;
  border-color: #e2e8f0 !important;
  border-radius: 12px !important;
  transition: border-color .15s, box-shadow .15s, background .15s;
  font-size: 15px !important;
}
.sav-input:hover:not(:focus):not(.sav-input--invalid) {
  border-color: #cbd5e1 !important;
}
.sav-input:focus {
  border-color: var(--sav-primary) !important;
  box-shadow: 0 0 0 4px rgba(236,19,19,0.12) !important;
  outline: none !important;
}
.sav-module label.block.text-sm {
  font-weight: 600 !important;
  color: #334155;
  font-size: 13px !important;
  letter-spacing: 0.005em;
}

/* CTA — gradient subtil, lift au hover, plus généreux */
.sav-cta:not(.sav-cta--disabled):not(:disabled) {
  background: linear-gradient(135deg, var(--sav-primary), #c81212) !important;
  box-shadow:
    0 1px 2px rgba(236,19,19,0.2),
    0 8px 20px -6px rgba(236,19,19,0.4) !important;
  padding: 0.875rem 1.5rem !important;
  border-radius: 12px !important;
  font-size: 15px !important;
  letter-spacing: 0.005em;
  transition: transform .15s, box-shadow .15s;
}
.sav-cta:not(.sav-cta--disabled):not(:disabled):hover {
  transform: translateY(-1px);
  box-shadow:
    0 1px 2px rgba(236,19,19,0.25),
    0 12px 28px -8px rgba(236,19,19,0.5) !important;
}
.sav-cta:not(.sav-cta--disabled):not(:disabled):active {
  transform: translateY(0);
}

/* Bouton "Retour" — plus visible mais discret */
.sav-form-step button[data-action="prev"] {
  display: inline-flex;
  align-items: center;
  gap: 0.375rem;
  padding: 0.625rem 1rem;
  border-radius: 10px;
  font-size: 14px;
  color: #64748b;
  transition: background .15s, color .15s;
}
.sav-form-step button[data-action="prev"]:hover {
  background: #f1f5f9;
  color: #0f172a;
}

/* Order cards (étape 1) — premium */
.sav-order-card {
  border-radius: 14px !important;
  border-width: 1.5px !important;
  transition: all .15s;
}
.sav-order-card:hover {
  border-color: #cbd5e1 !important;
  transform: translateY(-1px);
  box-shadow: 0 8px 20px -10px rgba(15,23,42,0.12);
}
.sav-order-card:has(input:checked) {
  border-color: var(--sav-primary) !important;
  background: linear-gradient(135deg, rgba(236,19,19,0.04), rgba(236,19,19,0.01));
  box-shadow: 0 0 0 3px rgba(236,19,19,0.1);
}

/* Drop-zone — plus engageante */
.sav-drop {
  border-radius: 16px !important;
  border-width: 2px !important;
  border-style: dashed !important;
  border-color: #cbd5e1 !important;
  background: linear-gradient(135deg, #fafbfc, #f1f5f9) !important;
  transition: all .15s;
  padding: 2rem 1rem !important;
}
.sav-drop:hover, .sav-drop:focus {
  border-color: var(--sav-primary) !important;
  background: linear-gradient(135deg, #fef2f2, #fee2e2) !important;
}

/* Sticky CTA mobile : on garde le bouton accessible */
@media (max-width: 768px) {
  .sav-form-step .mt-6.flex.items-center.justify-between {
    position: sticky;
    bottom: 0;
    background: linear-gradient(180deg, transparent, #f4f6fa 30%);
    padding-top: 1rem;
    padding-bottom: 0.5rem;
    margin: 1.5rem -1rem -0.5rem !important;
    padding-left: 1rem;
    padding-right: 1rem;
    z-index: 5;
  }
  .sav-status-card { padding: 1.25rem !important; }
  .sav-stepper-v2__circle { width: 32px !important; height: 32px !important; font-size: 13px !important; }
  .sav-stepper-v2__bar { top: 15px !important; }
  .sav-module main > div > header h1 { font-size: 1.625rem; }
}

/* === Slots de documents (étape 4B) === */
.sav-doc-slot {
  position: relative;
  display: flex;
  align-items: flex-start;
  gap: 0.875rem;
  padding: 1rem 1.125rem;
  border: 1.5px dashed #cbd5e1;
  border-radius: 14px;
  background: #fafbfc;
  cursor: pointer;
  transition: border-color .15s, background .15s, transform .15s, box-shadow .15s;
  min-height: 96px;
}
.sav-doc-slot:hover {
  border-color: var(--sav-primary);
  background: #fff;
  transform: translateY(-1px);
  box-shadow: 0 8px 20px -10px rgba(15,23,42,0.1);
}
.sav-doc-slot:focus-visible {
  outline: 2px solid var(--sav-primary);
  outline-offset: 2px;
}
.sav-doc-slot.is-drop {
  border-color: var(--sav-primary);
  background: #fef2f2;
}
.sav-doc-slot__icon {
  flex-shrink: 0;
  width: 44px; height: 44px;
  border-radius: 12px;
  background: rgba(236,19,19,0.08);
  color: var(--sav-primary);
  display: inline-flex; align-items: center; justify-content: center;
}
.sav-doc-slot__icon .material-symbols-rounded { font-size: 24px; }
.sav-doc-slot__body { flex: 1; min-width: 0; }
.sav-doc-slot__title {
  font-size: 14px; font-weight: 700; color: #0f172a;
  line-height: 1.3;
}
.sav-doc-slot__optional {
  display: inline-block;
  margin-left: 4px;
  font-size: 10px; font-weight: 600;
  color: #64748b;
  background: #e2e8f0;
  padding: 1px 6px;
  border-radius: 999px;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  vertical-align: middle;
}
.sav-doc-slot__hint {
  font-size: 12px; color: #64748b;
  margin-top: 2px;
}
.sav-doc-slot__cta {
  display: inline-flex; align-items: center; gap: 4px;
  margin-top: 8px;
  font-size: 12px; font-weight: 600;
  color: var(--sav-primary);
}
.sav-doc-slot__cta .material-symbols-rounded { font-size: 16px; }

/* État rempli */
.sav-doc-slot.is-filled {
  border-style: solid;
  border-color: #10b981;
  background: linear-gradient(135deg, #ecfdf5 0%, #f0fdf4 100%);
}
.sav-doc-slot.is-filled .sav-doc-slot__body { display: none; }
.sav-doc-slot.is-filled .sav-doc-slot__icon {
  background: rgba(16,185,129,0.12);
  color: #059669;
}
.sav-doc-slot__filled[hidden] { display: none !important; }
.sav-doc-slot__filled {
  display: flex;
  align-items: center;
  gap: 0.75rem;
  flex: 1;
  min-width: 0;
}
.sav-doc-slot__thumb {
  width: 48px; height: 48px;
  border-radius: 8px;
  object-fit: cover;
  border: 1px solid rgba(16,185,129,0.3);
  background: #fff;
}
.sav-doc-slot__file { flex: 1; min-width: 0; }
.sav-doc-slot__name {
  font-size: 13px; font-weight: 600; color: #065f46;
  white-space: nowrap; overflow: hidden; text-overflow: ellipsis;
}
.sav-doc-slot__meta {
  font-size: 11px; color: #047857;
  margin-top: 2px;
}
.sav-doc-slot__rm {
  flex-shrink: 0;
  width: 32px; height: 32px;
  border-radius: 8px;
  background: rgba(255,255,255,0.7);
  border: 1px solid rgba(16,185,129,0.3);
  color: #047857;
  display: inline-flex; align-items: center; justify-content: center;
  cursor: pointer;
  transition: background .15s;
}
.sav-doc-slot__rm:hover { background: #fee2e2; color: #b91c1c; border-color: #fecaca; }
.sav-doc-slot__rm .material-symbols-rounded { font-size: 18px; }

/* === Étape 5 : Engagement === */
.sav-engage-hero {
  display: flex; align-items: center; gap: 0.75rem;
  padding: 0.75rem 1rem;
  background: #f8fafc;
  border: 1px solid #e2e8f0;
  border-radius: 10px;
  margin-bottom: 0.875rem;
}
.sav-engage-hero__icon {
  width: 32px; height: 32px;
  border-radius: 8px;
  background: #ecfdf5;
  color: #059669;
  display: inline-flex; align-items: center; justify-content: center;
  flex-shrink: 0;
}
.sav-engage-hero__icon .material-symbols-rounded { font-size: 18px; }
.sav-engage-hero__title { font-size: 13px; color: #334155; line-height: 1.35; }
.sav-engage-hero__title strong { font-weight: 700; color: #0f172a; }
.sav-engage-hero__sub { font-size: 11px; color: #64748b; margin-top: 1px; }

.sav-scenarios {
  display: grid;
  grid-template-columns: 1fr;
  gap: 0.625rem;
  margin-bottom: 1rem;
}
@media (min-width: 640px) {
  .sav-scenarios { grid-template-columns: 1fr 1fr; }
}
.sav-scenario {
  border-radius: 10px;
  padding: 0.875rem 1rem;
  border: 1px solid #e2e8f0;
  background: #fff;
  position: relative;
  display: flex; flex-direction: column;
}
.sav-scenario--win { border-left: 3px solid #10b981; }
.sav-scenario--fee { border-left: 3px solid #f59e0b; }
.sav-scenario__head {
  display: flex; align-items: center; gap: 5px;
  font-size: 10px; font-weight: 600; letter-spacing: 0.05em;
  margin-bottom: 6px;
  color: #64748b;
}
.sav-scenario--win .sav-scenario__head { color: #047857; }
.sav-scenario--fee .sav-scenario__head { color: #b45309; }
.sav-scenario__head .material-symbols-rounded { font-size: 14px; }
.sav-scenario__tag { text-transform: uppercase; }
.sav-scenario__price {
  font-size: 1.375rem; font-weight: 700;
  letter-spacing: -0.02em;
  line-height: 1.1;
  margin-bottom: 2px;
  color: #0f172a;
}
.sav-scenario__price span {
  font-size: 11px; font-weight: 500; color: #94a3b8;
  margin-left: 3px;
}
.sav-scenario--win .sav-scenario__price { color: #047857; }
.sav-scenario--fee .sav-scenario__price { color: #b45309; }
.sav-scenario__title {
  font-size: 13px; font-weight: 600; color: #0f172a;
  margin-bottom: 8px;
}
.sav-scenario__list {
  list-style: none; padding: 0; margin: 0;
  font-size: 11.5px; line-height: 1.5;
}
.sav-scenario__list li {
  padding-left: 16px;
  position: relative;
  margin-top: 4px;
  color: #475569;
}
.sav-scenario__list li::before {
  content: '';
  position: absolute;
  left: 4px; top: 7px;
  width: 4px; height: 4px;
  border-radius: 50%;
  background: currentColor;
  opacity: 0.5;
}

/* Liste "issues possibles" — neutre, non-pricing */
.sav-issues {
  list-style: none; padding: 0; margin: 0 0 1rem 0;
  border: 1px solid #e2e8f0;
  border-radius: 10px;
  background: #fff;
  overflow: hidden;
}
.sav-issue {
  display: flex; align-items: flex-start; gap: 0.75rem;
  padding: 0.875rem 1rem;
}
.sav-issue + .sav-issue { border-top: 1px solid #f1f5f9; }
.sav-issue__dot {
  width: 8px; height: 8px; border-radius: 50%;
  margin-top: 7px; flex-shrink: 0;
}
.sav-issue__dot--ok { background: #10b981; }
.sav-issue__dot--fee { background: #f59e0b; }
.sav-issue__title { font-size: 13px; font-weight: 600; color: #0f172a; margin-bottom: 2px; }
.sav-issue__desc { font-size: 12.5px; line-height: 1.5; color: #475569; }
.sav-issue__desc strong { color: #0f172a; font-weight: 600; }

/* Checkboxes engagement — version "carte cliquable" propre */
.sav-engage-accept {
  display: flex; flex-direction: column;
  gap: 0.625rem;
  padding-top: 0.5rem;
}
.sav-engage-check {
  display: flex; align-items: flex-start; gap: 0.75rem;
  padding: 0.875rem 1rem;
  border: 1.5px solid #e2e8f0;
  border-radius: 12px;
  background: #fff;
  cursor: pointer;
  transition: border-color .15s, background .15s;
}
.sav-engage-check:hover { border-color: #cbd5e1; background: #fafbfc; }
.sav-engage-check input { position: absolute; opacity: 0; pointer-events: none; }
.sav-engage-check__box {
  flex-shrink: 0;
  width: 22px; height: 22px;
  border: 2px solid #cbd5e1;
  border-radius: 6px;
  background: #fff;
  display: inline-flex; align-items: center; justify-content: center;
  margin-top: 1px;
  transition: all .15s;
  position: relative;
}
.sav-engage-check__box::after {
  content: '';
  position: absolute;
  width: 6px; height: 11px;
  border-right: 2.5px solid #fff;
  border-bottom: 2.5px solid #fff;
  transform: rotate(45deg) translate(-1px, -1px);
  opacity: 0;
}
.sav-engage-check input:checked + .sav-engage-check__box {
  background: var(--sav-primary);
  border-color: var(--sav-primary);
}
.sav-engage-check input:checked + .sav-engage-check__box::after { opacity: 1; }
.sav-engage-check input:focus-visible + .sav-engage-check__box {
  box-shadow: 0 0 0 4px rgba(236,19,19,0.18);
}
.sav-engage-check:has(input:checked) {
  border-color: var(--sav-primary);
  background: linear-gradient(135deg, rgba(236,19,19,0.03), rgba(236,19,19,0.01));
}
.sav-engage-check__txt {
  font-size: 13px; line-height: 1.5; color: #334155;
  flex: 1;
}
.sav-engage-check__txt strong { color: #0f172a; }

/* Recap v2 — sobre, pas de cartes flashy */
.sav-recap__section {
  border-radius: 12px !important;
  border: 1px solid #e2e8f0 !important;
  background: #fff !important;
  padding: 0.875rem 1.125rem !important;
  margin-bottom: 0.625rem;
}
.sav-recap__head {
  display: flex !important; align-items: center; gap: 0.625rem;
  margin-bottom: 0.625rem;
  padding-bottom: 0.5rem;
  border-bottom: 1px solid #f1f5f9;
}
.sav-recap__head h3 {
  font-size: 13px !important; font-weight: 600 !important;
  color: #0f172a !important; margin: 0 !important;
  flex: 1;
  letter-spacing: -0.005em;
}
.sav-recap__head-icon {
  font-size: 18px !important;
  color: #94a3b8;
  flex-shrink: 0;
}
.sav-recap__edit {
  width: 28px; height: 28px;
  display: inline-flex; align-items: center; justify-content: center;
  border-radius: 8px;
  color: #94a3b8;
  background: transparent;
  border: none;
  cursor: pointer;
  transition: all .15s;
}
.sav-recap__edit:hover { background: #f1f5f9; color: var(--sav-primary); }
.sav-recap__edit .material-symbols-rounded { font-size: 16px; }
.sav-recap__section:hover .sav-recap__edit { color: #64748b; }

/* Liste clé/valeur propre */
.sav-recap__dl {
  display: grid;
  grid-template-columns: minmax(110px, max-content) 1fr;
  gap: 0.375rem 0.875rem;
  margin: 0;
  font-size: 13px;
  line-height: 1.5;
}
.sav-recap__dl dt {
  color: #94a3b8;
  font-weight: 500;
  font-size: 12px;
  padding-top: 1px;
}
.sav-recap__dl dd {
  margin: 0;
  color: #0f172a;
  font-weight: 600;
}
.sav-recap__quote {
  color: #475569;
  font-weight: 400;
  font-style: italic;
  display: block;
  padding: 0.5rem 0.75rem;
  background: #f8fafc;
  border-left: 2px solid #cbd5e1;
  border-radius: 4px;
  margin-top: 2px;
}

/* Bandeau de statut — strip fin */
.sav-recap__strip {
  display: flex; align-items: center; gap: 0.5rem;
  padding: 0.625rem 0.875rem;
  border-radius: 10px;
  font-size: 12.5px;
  margin-bottom: 0.875rem;
}
.sav-recap__strip .material-symbols-rounded { font-size: 18px; flex-shrink: 0; }
.sav-recap__strip--ok { background: #ecfdf5; color: #065f46; border: 1px solid #a7f3d0; }
.sav-recap__strip--ok .material-symbols-rounded { color: #059669; }
.sav-recap__strip--warn { background: #fffbeb; color: #92400e; border: 1px solid #fde68a; }
.sav-recap__strip--warn .material-symbols-rounded { color: #d97706; }

/* Vignettes pièces jointes */
.sav-recap__files {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(140px, 1fr));
  gap: 0.5rem;
  margin-top: 4px;
}
.sav-recap__file {
  display: flex; align-items: center; gap: 0.5rem;
  padding: 0.5rem;
  border: 1px solid #e2e8f0;
  border-radius: 8px;
  background: #fff;
}
.sav-recap__file-thumb {
  width: 40px; height: 40px;
  border-radius: 6px;
  background: #f1f5f9;
  display: flex; align-items: center; justify-content: center;
  overflow: hidden;
  flex-shrink: 0;
}
.sav-recap__file-thumb img { width: 100%; height: 100%; object-fit: cover; }
.sav-recap__file-thumb .material-symbols-rounded { color: #94a3b8; font-size: 20px; }
.sav-recap__file-meta { min-width: 0; flex: 1; }
.sav-recap__file-label { font-size: 10.5px; color: #94a3b8; font-weight: 600; text-transform: uppercase; letter-spacing: 0.03em; }
.sav-recap__file-name {
  font-size: 12px; color: #0f172a; font-weight: 500;
  white-space: nowrap; overflow: hidden; text-overflow: ellipsis;
}
.sav-recap__file-size { font-size: 11px; color: #94a3b8; }
.sav-recap__empty { font-size: 12px; color: #b45309; font-style: italic; }

/* ────────────── Sidebar Accordions (progressive disclosure) ────────────── */

.sav-sidebar-accordion {
  overflow: hidden;
  transition: box-shadow 0.15s;
}
.sav-sidebar-accordion:hover {
  box-shadow: 0 1px 4px rgba(0,0,0,0.04);
}
.sav-sidebar-accordion[open] {
  box-shadow: 0 2px 8px rgba(0,0,0,0.06);
}

.sav-sidebar-accordion__head {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  padding: 0.625rem 0.75rem;
  cursor: pointer;
  user-select: none;
  font-size: 0.8125rem;
  font-weight: 600;
  color: #1e293b;
  list-style: none; /* remove default marker */
  transition: background-color 0.15s;
}
.sav-sidebar-accordion__head:hover {
  background: #f8fafc;
}
/* Remove default <summary> marker in all browsers */
.sav-sidebar-accordion__head::-webkit-details-marker { display: none; }
.sav-sidebar-accordion__head::marker { content: ''; display: none; }

/* Chevron icon rotation */
.sav-sidebar-accordion__head .material-symbols-outlined:last-child {
  margin-left: auto;
  font-size: 18px;
  color: #94a3b8;
  transition: transform 0.2s ease;
  flex-shrink: 0;
}
.sav-sidebar-accordion[open] > .sav-sidebar-accordion__head .material-symbols-outlined:last-child {
  transform: rotate(180deg);
}

/* Content area */
.sav-sidebar-accordion > div:not(.sav-sidebar-accordion__head) {
  border-top: 1px solid #e2e8f0;
}

/* ────────────── Order context card (sidebar) ────────────── */

.sav-order-card {
  display: block !important;
  background: linear-gradient(135deg, #0f172a 0%, #1e293b 100%);
  border: 1px solid #334155;
  color: #cbd5e1;
}
.sav-order-card__title {
  color: #64748b;
}

/* Link header : numéro + badge statut */
.sav-order-link {
  display: flex;
  align-items: center;
  gap: 0.375rem;
  flex-wrap: wrap;
  text-decoration: none;
  margin-bottom: 0.5rem;
  padding-bottom: 0.5rem;
  border-bottom: 1px solid rgba(255,255,255,0.08);
}
.sav-order-link:hover .sav-order-num { text-decoration: underline; }
.sav-order-num {
  font-size: 0.8125rem;
  font-weight: 700;
  color: #f87171;
  white-space: nowrap;
}
.sav-order-link .material-symbols-outlined {
  color: #f87171;
  flex-shrink: 0;
}
.sav-order-status {
  font-size: 0.5625rem;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  font-weight: 700;
  color: #e2e8f0;
  background: rgba(255,255,255,0.12);
  padding: 0.125rem 0.4rem;
  border-radius: 0.25rem;
  white-space: nowrap;
  margin-left: auto;
}

/* Items list */
.sav-order-items {
  display: flex;
  flex-direction: column;
  gap: 0.25rem;
}
.sav-order-item {
  display: flex;
  align-items: baseline;
  gap: 0.375rem;
  min-width: 0;
}
.sav-order-qty {
  font-family: ui-monospace, monospace;
  font-size: 0.625rem;
  color: #64748b;
  flex-shrink: 0;
}
.sav-order-name {
  font-size: 0.75rem;
  color: #e2e8f0;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  min-width: 0;
}
.sav-order-sku {
  font-family: ui-monospace, monospace;
  font-size: 0.625rem;
  color: #64748b;
  padding-left: 1.375rem; /* aligned with name after qty */
}

/* Tracking */
.sav-order-tracking {
  margin-top: 0.5rem;
  padding-top: 0.5rem;
  border-top: 1px solid rgba(255,255,255,0.08);
  display: flex;
  flex-direction: column;
  gap: 0.25rem;
}
.sav-order-track-row {
  display: flex;
  align-items: center;
  gap: 0.25rem;
  font-size: 0.6875rem;
  color: #94a3b8;
}
.sav-order-track-row .material-symbols-outlined { color: #64748b; }
.sav-order-track-link {
  color: #f87171;
  font-family: ui-monospace, monospace;
  text-decoration: none;
}
.sav-order-track-link:hover { text-decoration: underline; color: #fca5a5; }

/* ────────────── Briefing collapsible fade ────────────── */

.sav-briefing-collapsible {
  transition: max-height 0.25s ease;
}
.sav-briefing-collapsible[style*="max-height"]::after {
  content: '';
  position: absolute;
  bottom: 0;
  left: 0;
  right: 0;
  height: 1.5em;
  background: linear-gradient(transparent, rgba(252, 235, 235, 0.95));
  pointer-events: none;
}

/* ────────────── Chat area full-height (2-column layout) ────────────── */

@media (min-width: 1024px) {
  .sav-chat-area {
    max-height: none;
    min-height: 300px;
  }
}

/* ────────────── SLA badge variants ────────────── */

.sav-sla-badge {
  padding: 0.125rem 0.5rem;
  border-radius: 9999px;
  font-weight: 600;
}
.sav-sla-badge--ok {
  background: #d1fae5;
  color: #065f46;
}
.sav-sla-badge--warn {
  background: #fef3c7;
  color: #92400e;
}
.sav-sla-badge--danger {
  background: #fee2e2;
  color: #991b1b;
}
.sav-sla-badge--danger .material-symbols-outlined {
  animation: sav-pulse 1.6s ease-in-out infinite;
}

/* Liste tickets — traitement rapide */
.sav-mini-kpi--active { border-color: var(--color-primary, #2563eb); box-shadow: 0 0 0 2px rgba(37, 99, 235, 0.25); }
.sav-row-link { color: inherit; text-decoration: none; }
.sav-row-link:hover { text-decoration: underline; }
.sav-row-excerpt {
  margin-top: 4px; max-width: 340px; font-size: 11px; line-height: 1.35; color: #334155;
  display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden;
  border-left: 2px solid #fda4af; padding-left: 6px;
}
.sav-row-excerpt__age { font-weight: 600; color: #be123c; }
.sav-queue-nav { display: inline-flex; align-items: center; gap: 2px; }
.sav-queue-nav a, .sav-queue-nav span.sav-queue-nav__btn {
  display: inline-flex; align-items: center; justify-content: center; width: 28px; height: 28px;
  border-radius: 8px; color: #64748b; text-decoration: none;
}
.sav-queue-nav a:hover { background: #f1f5f9; color: #0f172a; }
.sav-queue-nav span.sav-queue-nav__btn { opacity: 0.35; }
.sav-queue-nav__pos { font-size: 11px; color: #64748b; padding: 0 4px; font-variant-numeric: tabular-nums; }

/* `.btn` impose un display qui écrasait `.hidden` : des boutons censés être masqués
   (envoi via l'API WhatsApp non configurée, partage indisponible…) restaient visibles. */
.btn.hidden { display: none !important; }